FAQ

What size Water Launch do I need?

           -You need to have at least 10' to 15' in water depth for the person being launched to land into.  If you can safelty do that with a 25' Water Launch that is your best bet.  If you are anchoring it from the shore and the deeper water is farther out, you would need to get the 30' or 35' Water Launch.  

How much does The Water Launch weigh?

​​​          -The 20'x12' weighs 70 lbs.

          -The 25'x12' weighs 86 lbs. 

          -The 30'x12' weighs 106 lbs.                                                      

          -The 35'x12' weighs 117 lbs.

How much should I inflate my Water Launch?

Fill the water launch pretty full of air, next  have someone crawl out to the end and sit like they will be launched,  next release air until they are sitting about 4-6 inches above the water.  You're good to go after that! 

What should I do when I first get my Bunkers?

When you first receive your bunkers we recommend protecting them with a mixture of wax and water.  Mix one part liquid wax (found in the automotive department) to one part water and spray them down.  This will help with the cleaning process, as well as protecting from UV damage.  

**ONLY use wax that is suitable for cars.  

What should I use to clean my bunkers?

We recommned using a combo of automotive soap and water.  You want to stay away from dish and hand soap, as it will dry out the vinyl and cause it to crack, which will inevitably void the manufacture warranty.  

What do I use to inflate and deflate my bunkers the fastest?

In our shop we use a 6 gal. 3.5-Peak HP Wet Dry Vac made by Rigid.  You can use any type of vacuum that has intake and output capabilities.  The nozzles on the bunkers are about 1 and 7/8 inch in diameter, thus allowing for most hoses to fit inside.  If you do not have access to electricity a leaf blower will work, as well; it will just take a little longer.   

What about the Warranty?

Our warranty covers any issues that may arise due to the manufacturing process, when bunkers are properly cared for.  

 

Proper care of bunkers includes, but is not limited to:

• Using proper cleaning agents

• Using hoses, not pressure washers, to clean bunkers

• Proper storage when not in use

• Not leaving bunkers outside in the elements every day year round

• Keeping sharp objects away from inflatables

 

Warranty may be void if obvious misuse and care of bunkers is present.  Warranty also does not cover issues such as punctures, scrapes from dragging, etc.  Bunkers may still have the option to be repaired at customer cost, if a repair kit will not do the job.

Dependent upon time frame and severity of issues, AirUps will use their discretion to determine the level of warranty coverage.

My warranty seems to meet those criteria.  What should I do?

If you have an issue that you think we cover, we request that you document the issue with high quality photos and email them to sales@airups.com.  Photos should be clear, show problem area, i.e. a seam is coming loose.  A picture of a deflated bunker doesn't help us to diagnose the problem.  

 

A simple way to find problem areas if you think you have a leak is to fully inflate the bunker (tight pressure), and listen.  Often if there is a pinhole, when the air is tight, you can hear where it is leaking from.  Spray the bunker with a mixture of soapy water.  If there is a hole, you will see bubbles forming and expanding over the area.  Take pictures of these!

 

After you have emailed your photos, we will decide what the next step will be.  In almost all cases we still will request that you send the bunker back to us, since most issues are completely fixable.  A physical inspection will also give a final determination if the bunker meets warranty requirements.